Alpha Connect · Placement Success October 2026 edition

Your PSW placement starts at orientation. Here’s how to make it count.

Starting your Personal Support Worker (PSW) placement is an exciting step in your training. Before your first shift, you’ll usually attend a placement orientation. It’s more than a formality: it’s your first chance to learn about the facility, understand what’s expected of you, and make a strong professional first impression.

What is placement orientation?

Placement orientation is where you learn the facility’s policies, procedures, routines, safety requirements and expectations: the important “dos and don’ts” you need to know before you begin.

It’s also your opportunity to ask questions and get familiar with the facility before your first shift. Pay close attention, even if some of it sounds familiar from class. Every placement site works a little differently.

Your first impression starts at orientation

Don’t wait until your first shift to show your professionalism. Orientation is part of your placement experience, and staff will notice how you show up.

These behaviours can create a poor first impression and may be read as a lack of interest or professionalism. You are entering a professional healthcare environment, and how you conduct yourself matters.

Your orientation questionnaire

Orientation is one of the best times to clarify anything you’re unsure about. Bring these questions with you and tick them off as you get answers.

• Do you provide lift or transfer training before students begin working with clients?
• What is the break and meal policy?
• Who will be my main point of contact during placement?
• Who do I report to at the beginning and end of my shift?
• Who should I contact if I am sick, going to be late, or have an emergency absence?
• Where should I store my personal belongings?
• Where should students park, and are there parking fees or restrictions?
• Are there areas of the facility that students may not enter without supervision?
• What is the procedure for reporting an incident, injury, safety concern, or a change in a client’s condition?

Tip: print this page or screenshot the list, and write the answers down during orientation.

Before you leave orientation

Make sure you can tick all four of these before you walk out the door:

• Where and when The exact location and time to report for your first shift.
• What to wear The dress code, footwear and ID badge requirements for the facility.
• Who to ask for The name of the person you report to when you arrive.
• What to bring Any documents, tools or items you need on day one.

Most importantly, approach orientation with a willingness to learn. You’re not expected to know everything on your first day. Asking good questions, listening carefully, following instructions and showing a positive attitude will help you begin your placement with confidence.

Your placement doesn’t begin with your first shift. It begins with the impression you make at orientation. Arrive early, be prepared, stay engaged, and make it count. Alpha Career College Placement Team